We know the importance to you of having your machine serviceable. We provide a vacuum packaging maintenance and repair service throughout Northern England and the Scottish Borders to the Wholesale and Retail Food, Restaurant, Hotel and Catering Trades.

At Kenneth James we can repair and service all makes of vacuum packaging machines and other food machinery. We can also supply a wide range of food and tray packaging and have access to a wide range of new and used food machinery for sale.

Our Manufacturer’s agencies and strong connections with all major equipment makers enables us to provide a bespoke solution to your precise needs avoiding the pitfalls of having to accept specific branded products suggested by other suppliers.

We have trained engineers who can provide a quick response to customers who need emergency repairs and routine servicing of vacuum packaging machines and other food machinery.

Routine servicing and in house maintenance contracts can be arranged from the humble food slicer and bag sealers through to Vacuum Packaging machines, and tray packing machines.

Within our service area we would normally aim to respond within 24 hours.
However, in prevailing circumstances our response has to be tailored and planned to meet the constraints of Government guidelines.


According with standard practices we charge call-out and travel plus labour per hour with same day or 24 hour response whenever possible.
We do not normally charge a call-out for pre-planned servicing at a reasonable distance from our factory. Any non-scheduled repair call would invoke a call out charge. Labour is always charged.

We can provide cost estimates for routine servicing but can only quote for repairs once the problem has been assessed, mainly because of the cost of replacement parts.

Note: Most equipment comes from Europe and since Brexit there are significant cost uplifts arising from import charges and taxes in the supply of equipment and spares and delays arising from transport issues where items are not stocked in the UK.


A routine service generally involves the following:

  • Pump oil change
  • Oil filter change – where fitted
  • Replacement of seal wire
  • Replacement of seal tape
  • Replacement of exhaust filters at approximately annual intervals – (less frequently for low usage machines)

There are small variations for different makes or sizes of machine.


As a guide – the cost of replacement materials varies between machines depending on the make, model and pump size. Cost groups are approximately:

  • Smaller and table top machines
  • Medium size free standing
  • Larger free standing machines
  • Large double chamber machines which can be quoted depending on the model

Servicing does not include normal user cleaning unless removed to our factory for repair.

An average service time would be about an hour, excluding additional work.

Additional work discovered on a service will be referred to the person managing the site for authorisation before it is undertaken and an approximate estimate will be given.

If not carried out when advised a further call out charge may be incurred.


DISCLAIMER: The reproduction of manufacturers logos on this page is to assist you in identifying to us the make of your machine and is not to be taken to imply any formal connection between Kenneth James Ltd and those companies or to suggest that we are holding ourselves out as representatives or agents of those companies. We are independent.